Refund policy

At our store, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.
  • Be returned in its original packaging.
  • Include all original accessories and parts (if applicable).
  • Be accompanied by proof of purchase or your order number.

How to Request a Return

To start a return, please contact us at rizwanms858@gmail.com with your order number and the reason for your return.

Please do not send your item back without contacting us first. Once your return request is approved, we will provide detailed return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery and include clear photos of the issue. We will arrange a replacement or refund where appropriate.

Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged after delivery, or are not in their original condition.
  • Personalised or custom-made products.
  • Gift cards.
  • Clearance or sale items (unless they are faulty).

Return Shipping

  • If the return is due to our mistake (such as a damaged, defective, or incorrect item), we will cover the return shipping costs.
  • If you are returning an item for any other reason, you will be responsible for the return shipping costs unless otherwise stated.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at rizwanms858@gmail.com.

Need Help?

If you have any questions about our Return & Refund Policy, please contact us at rizwanms858@gmail.com. Our customer support team is available 24/7 and will be happy to assist you.